Policies

Use of Personal Toters:

The allotted service limit is still 3 bags on the side of the toter, however personal totes on the side can be used in place of these three bags now. We will service personal toters. The personal toter must be under 50 gallons or the equivalent of 3 bags. Anything over 32-50 gallons will be an additional charge for an extra tote. The cost for us to service a personal toter in ADDITION to the 3-bag-on-the-side limit is $10 per service. If you will regularly have extra trash outside of their service limit, we recommend them upgrading to an additional 65g or 96g Apex-provided trash can for $10/month for weekly service.

**Apex Waste will not be held responsible or accept any liability for privately owned containers. Repair or replacement of these items for service is solely the customer’s responsibility.**

Service Limit for Additional Bags:

Our service includes up to three additional bags placed alongside your toter. Any bags beyond this limit may not be collected, or an additional fee may be assessed. Please give us a call to schedule a bulk pickup if you will have more than 3 additional bags alongside your toter.

Bulk Item Policy:

Large items that do not fit inside your provided Apex Waste Solutions toter will need to be called in and scheduled as a bulk pickup.

Timelines:

Having your trash out by 7:00 AM on your day of collection helps to ensure smooth and efficient service. Please remember unforeseen circumstances can occur, which could result in your trash being collected earlier or later than you may expect. Residential trash service collection regularly runs from 7:00 AM until after dark.

Roll Out Service:

Apex Waste Solutions’ additional Roll Out Service (up to 100 ft) provides carryout for your trash toter. Roll Out Service only includes the toter itself. Any bags or bulk items alongside the toter will need to be placed at the curb to be serviced. If you regularly will have extra bags alongside your toter, consider adding a second trash toter to your roll out service for an additional $20 per month.

Recycling:

Did you know? One contaminated recycle toter can affect a truck’s entire load. Please remember that items like yard waste, styrofoam, liquids, pet waste, plastic bags, and containers with food residue, like used pizza boxes, are not recyclable. We may have to reject servicing a recycle toter if the recycling has been contaminated. If a toter’s recycling is contaminated, the contamination will have to be removed before we can service again.

Overweight Toters:

If a toter is too heavy for you to pick up, it is probably too heavy for our employees to pick up. Please do not load your toters with overweight items, such as rock, dirt, concrete, etc., as this risks us being unable to provide service. If a toter is too heavy for us to service, items will have to be emptied before we can service again.

Items We Do Not Accept:

Due to limitations at the landfill, we are unable to accept mattresses, boxsprings, TVs and other electronics such as computers and monitors, paint, chemicals, batteries, fluorescent lights, refrigerators, freezers, A/C units, or anything with freon.